This policy is designed to give you clear information about what Personal Data we collect and how we use it.

We are the Data Controller for Personal Data which we use to provide the services which we describe on the Site and for marketing purposes.

Our Data Protection Officer is Markus Brown. He can be contacted at  info@arabesklanguage.com.

 

How do we collect and use Personal Data and what types of Personal Data do we collect?

When you visit the Site, we store Personal Data about your visit using Cookies. We will collect data about you and the orders you make to make sure that the service we offer you is always suitable.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

We collect your IP address, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet. 

You can set your browser not to accept cookies. However, in some cases a few of our website functions may not work without cookies.

Other information, like delivery address, billing details, your name, email and phone, you give us directly via contact form or email, when ordering services from us.

The Personal Data we hold for you will be held for no longer than we need it. If we cannot help you, then we will remove your Personal Data as soon as we are able to but, in any event, within three months.

We will keep the data related to your purchase as long as we need it to provide our services, which will usually be as long as your purchase takes to go through.

We will remove your Personal Data from our database within three months of the date when we no longer need it or if you ask us to remove it.

 

Using Data

We will use your Personal Data to fulfil orders that you make with us and to give you information about the services and products we offer, from time to time.

 

Sharing Data

The Personal Data you submit to us may be passed to the third party service providers, we use to help us to fulfil your order. This could be payment gateways and other service providers.

 

We may transfer your Personal Data to data processors within and outside the European Economic Area. If we do so, we will apply appropriate measures and controls to protect your Personal Data in accordance with applicable data protection laws, regulations and regulatory guidance. In all instances, we will take into account the nature of the Personal Data we are transferring, and the level of protection provided by those processors.

 

Rights that you have

As your Personal Data is held by us you have rights under GDPR that we will always respect. Your rights are:

The right to request a copy of the Personal Data which we hold about you without charge;

The right to request that we correct any incorrect or out of date Personal Data we hold;

The right to ask us to erase Personal Data when it is no longer necessary for us to keep it;

The right to withdraw any consent you have given to the processing of your data, at any time;

The right to request that we provide you with details of the Personal Data we hold about you;

The right to send your Personal Data directly to another data controller, so that they can perform a contract with you;

The right, if you think the Personal Data we hold is wrong, to stop us processing that Personal Data until the issue is resolved;

The right to object to the processing of Personal Data, including for marketing purposes;

The right to lodge a complaint with the Information Commissioner’s Office (the ICO).

 

Contacting us and updating your Data

If you wish to update, correct or change your Personal Data, how we use it or to make a complaint about what we are doing, you can do so by emailing us at info@arabesklanguage.com

 

We will occasionally update this Privacy Notice.  We encourage you to review this Privacy Notice from time to time, so that you can see any changes and remind yourself as to how we use your Personal Data.

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